Exceptional
Very clean and comfortable ,good location. Reception staff very supportive especially Philippine girl.i forgot ger name really so helpful. Ms.Fia .... her name.we like and will come back again. Family from Singapore. Stayed in: Standard Hafeet Room Stay length: 8 night(s)

Very good
Good: The Pool was very nice and clean, the workers at the pool was vert helpful and friendly. Breakfast was also very nice and tasty.
Bad: The room was not very clean the matrass and bedding was not clean and the carpet was also not clean.

Th Reception Team was so Helpful,kind and Friendly specially Ms. Faye Ms.Mary, Mr.Mark and Mr. Mubarak. And Mr. Subry from Pool bar and Mr. Salim from Arabesque. To be honest. We enjoy the stay but we just upset from the one guy in Restaurant name ahmed. His rude to communicate with us and not attentively. We experience being shy to ask any assistance to him. We don’t feel welcome during our breakfast, not approachable, nobody are asking for coffee, no welcoming from guest. As a hospitality and supervisor. We must to ensure the happiness of the guest. But over all i love the area and i want the place.

Good: Welcoming and receptionist Ms. Katerina
Bad: Nothing

Over all stay was good respections was helpful Special thanks to Mr guma’a for his respective way

We’ve been there for weekend gate away. Hotel is situated in great location. kids play area is a plus, however the kids club was closed and this wasn’t mentioned in the website. my daughter got a huge cut on her palm due to glass broke in kids swimming pool and she was unable to use the pool next two days as we don’t want any infection in her wound. that happened in the morning. so that means the pool wasn’t vacuumed properly. there was another girl who got a same cut on her palm after few minutes and my wife had to investigate and find the cause (glass pieces) till that Lifeguards team was clueless what to do. funny thing was no followthrough. Breakfast selection was okay for the rate we paid. and on Sunday around 9am most of the food sections were empty and we had to ask everyone for refill. Restaurant supervisor/manager (not sure his position but he wore White shirt and black pants) not welcoming and hospitable at all, he has selected crowed he meet and greet but not all the guests. Rooms balconies were so dirty due to bird drops and these wasn’t cleaned at all for last few weeks/ months. TV channel guide wasn’t updated, there is a printed channel list in the room and the actuals are less than what mentioned i.e - Disney channel. also, the QR code menu wasn’t updated. Apart from that, i wanted to apecially mentioned Lifeguard Tarindu who was very attentive at his job. My 2 yrs Son was outbalanced at the kids pool and he acted swiftly to rescue him. and the female life guard (sorry i didn’t got her name) Security gentleman at the recreation with blue shirt, bartender/waiter at All day dining restaurant, waiter at Mcgettigans, Room service waiter who deliver and served out tables were very hospitable and these team members will be added value to property. Specially to mention the Housekeeping team is great as well. We are not a complainers and above is not a complain its just our feedbacks to rectify and sort out for your team to deliver better guests experiences. Wish you all very Best!

All was good and the stuff was helpful

It's a nice hotel for a short weekend break. Kid friendly pool. And as it was too crowded checkin took sometime. The manager was a great person due to room Unavailability gave us a quick upgrade.

Good: The hotel is always my first choice in Al Ain—staff are very welcoming and friendly. However, during my recent stay, the noise from the club and some loud guests at night did disturb our sleep. I hope management can look into this, as everything else was great.

I was extremely disappointed with the way the security guard spoke to me—his tone was loud and confrontational, which felt very unprofessional. I was at the swimming pool area and had informed the Reception that I was expecting a delivery from Noon. They agreed to receive it on my behalf. However, when the delivery driver arrived, the security guard refused to let him in. Instead, he called me using the delivery driver’s phone and insisted I come to the reception to collect it myself—despite the inconvenience of going up and down the stairs. When I asked why the driver wasn’t allowed in, the security guard responded rudely and raised his voice, making me feel as if I wasn’t a valued guest. I explained that Reception had already agreed to my request, so why was it suddenly an issue? Rather than offering an apology or handling the situation calmly, the guard acted in a manner that was far from what you’d expect in the hospitality industry. I strongly suggest the management review the policies regarding deliveries and ensure all staff are aligned. Clear communication and professional behavior are essential to avoid misunderstandings like this. Unfortunately, this experience left me feeling disrespected and disappointed.

Very best Hotel Rooms are very luxury service 💯 is very best.

No available parking during the wedding party

Good: 0
Bad: 0

Good: Everything was great.

An excellent friendly hotel
Good: Size of room and facilities were good. Parking was convenient
Bad: Upgrade the bathrooms please

It was an exceptional experience
Good: Nice
Bad: Break fast

Danat AlAin Resort
Everything was great Thank you Stayed in: Standard Hafeet Room Stay length: 1 night(s)

all staff are very accomodating, specially Jean and Ziafat.. we will assure to comeback here again in this beautiful place..we are all satisfied ❤️😊

Jean and ziafat thank you for accommodating and thank you for always assist us for sure we will come back

Had a lovely weekend at DANAT with my son. Jean and Ziafat were most accommodating and even surprised my son with a cake for his birthday. The breakfast buffet was good however the service and manager there could be a little more friendlier and helping. Overall I will be back

Bad: Access to pool area restricted after 10 (+-1?) pm.

Overall good experience but some operational issues

Wonderful experience The front office upgraded our room to th e villa with private parking and even jacuzzi Rooms with kitchen sitting room and kitchen with washing machine. Microwave fridge and oven Bathroom with detachable shower Break fast was crowded as EID Swimming pool children will enjoy Mr mubarach was helpful

Good: Nice swimming pool and personnel
Bad: One swimming pool was under maintenance One dirty dishes tray remained in the corridor Near my room for almost two days Dirty ground with a lot of junk just below my balcony

must visit
it was great and awesome experience, lovely and the reservation team Mr. Ziafat and Ms. Jean were so helpful and polite. i suggest everyone must visit at least once , lovely swimming pools and kids play area . every staff was so helpful . thank you